Shipping & Returns

Delivery Times and Costs

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

Delivery time: 7 to 14 business days*
Shipping costs: May vary depending on seasonality and/or product
Carriers used: USPS, Royal Mail, Canada Post, Australia Post, DHL, FedEx, or other depending on destination

*Delivery times may vary depending on destination or during peak periods.

Order Tracking

Once your order is shipped, you will receive an email with a real-time tracking link for your package. If you don't receive this link within 48 hours, please contact us at: info@getvision4k.com

Returns Policy

You have 30 days after receiving your item to return it if you change your mind.

Conditions:

Item must be unused and in its original packaging
No returns will be accepted for used or damaged products

Process:

Contact us at info@getvision4k.com to initiate the return
We will provide you with the return address
Once the package is received and inspected, refund will be processed within 7 business days

⚠️ Return shipping costs are the customer's responsibility, except in cases of defective items or order errors.

🔧 Received a Defective or Incorrect Product?

No worries! If you receive a damaged or incorrect product, contact us within 48 hours of delivery with:

A clear photo of the product
Your order number

We will offer a replacement or full refund at no additional cost.