Refund Policy

Refund Policy

Return and Refund Policy – Vision4K

Right of Withdrawal (Order Cancellation)

You have 30 days from receiving your order to exercise your right of withdrawal without having to provide a reason or pay any penalties.

To cancel your order within this period, contact us at info@getvision4k.com. A full refund will be processed within 5 to 10 business days after receiving and validating your request.

Damaged or Incorrect Product

If you receive a product that is:

• damaged during shipping
• defective
• or different from what you ordered,

Please contact us immediately at info@getvision4k.com with a photo or video of the item in question. In this case:

• We will cover all return shipping costs.
• You will receive a full refund or free replacement of the correct product.

Voluntary Returns

You have 30 days after receiving your order to return an item if you change your mind.

Conditions:

• Product must be new, unused, unopened, and in its original packaging.
• Return shipping costs are the customer's responsibility.
• Contact us at info@getvision4k.com for the return address and instructions.

Shipping-Related Issues

Vision4K is committed to shipping your orders promptly. However, once the package is handed to the carrier (USPS, Royal Mail, Canada Post, Australia Post, FedEx, DHL, etc.), they are responsible for delivery.

In case of:

• delays,
• loss,
• or damage during shipping,

we invite you to contact the carrier directly. We remain available to assist you with this process if needed.

Money-Back Guarantee – 30 Days

Vision4K offers a 30-day "satisfaction guaranteed or your money back" guarantee on all products.

Exceptions to this guarantee:

• Change of mind after using the product.
• Refusal of delivery without valid reason.
• Products returned incomplete or damaged.
• Claims related to simple color preference changes.

Contact Us

For any return or refund inquiries, our team is here to help: 📧 info@getvision4k.com